Recruiting Volunteer Coordinator

ABOUT THE ROLE

Wave is looking for a part-time Volunteer Coordinator to begin induction at the start of May and take over in mid-May. The role is based in Thessaloniki, Northern Greece and will require you to recruit and onboard enough volunteers to ensure operational capacity is fulfilled; and to be the focal point for volunteers’ emotional support and well-being and offer guidance during their time with WAVE. This role is part-time.

Start Date: May 2023. There will be an initial 2-week handover period during this time which will be unfunded, the role will officially begin in mid-May 2023.
Minimum Commitment: 6 months.

Key responsibilities:
● Managing the volunteer email inbox.
● Maintaining an up-to-date profile with Indigo and being their main point of contact for recruitment.
● Carrying out telephone interviews to determine if potential volunteers are a good match and then to respond accordingly.
● Liaising with the coordination team about what specific roles are required for recruitment.
● Be the first point of contact for any questions volunteers have before they arrive, including sending them all relevant information to plan their stay and arrival.
● Ensuring, alongside coordinators, that key induction documents and policies are kept up to date.
● Maintaining accurate records in spreadsheets regarding volunteer information (allergies, emergency contacts etc.)
● Ensuring that the correct briefings and inductions are arranged and carried out with new volunteers – either by being present or ensuring they are carried out by other coordinators.
● Attending team meetings and coordination meetings on a weekly basis.
● Arranging and carrying out 1:1 check-ins with all volunteers (after the first few weeks of volunteering and after that monthly). Check-ins and Exit interviews are divided amongst all coordinators.
● Arrange and conduct exit chats prior to the departure of volunteers.
● Be the first point of contact for any emotional or well-being issues during the volunteers’ stay.
● Participate in shifts in the centre 2 days a week so there is a consistent presence within the organisation.
● Provide incident debriefs where necessary (to be discussed in coordination meetings).
● Report any incidents that cause concern relating to volunteer welfare as early as possible; pass on feedback about issues volunteers have raised (anonymously where required); maintain strict confidentiality about what is discussed in welfare check-ins.
● Act as a representative for the volunteers’ welfare within the coordination team.

Requirements:

● Excellent communication skills.
● Friendly and approachable character.
● Able to work well independently and take initiative.
● Flexibility in the working environment.
● Team player.
● Fluency in English and strong written communication skills.
● A developed understanding of boundaries.

Desired:

● Experience in a similar role.
● Experience working with people on the move/refugees or in a similar field of working with vulnerable people.
● Experience working closely with community members.
● An understanding of the ongoing situation for people-on-the-move in Europe, especially at the borders.
● Experience providing well-being support on a group or 1:1 basis.
● Driver’s licence and ability to drive a manual van preferred.

What we can offer:

● Experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.
● A monthly stipend of €300.
● The opportunity to work in a diverse team with European volunteers and members of the community we are serving.
● A unique, practical learning experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.

If you are interested please send an email with your CV (including at least two references) and a motivation letter to info@wave-thessaloniki.com.