VOLUNTEER COORDINATOR ROLE DESCRIPTION
WAVE is looking for a volunteer coordinator to begin induction as soon as possible and take over at the beginning of March. The role is based in Thessaloniki, Northern Greece and will require you to recruit and onboard enough volunteers to ensure that operational capacity is fulfilled; and to be the focal point for volunteers’ emotional support and well-being and offer guidance during their time with WAVE. This role is part-time.
Start Date: February/March 2023. There will be an initial handover period of 2 weeks which will be unpaid.
Minimum commitment: 6 months, part-time.
- Managing the volunteer email inbox.
- Maintaining an up-to-date profile with Indigo and being their main point of contact for recruitment.
- Carrying out telephone interviews to determine if potential volunteers are a good match and then responding accordingly.
- Liaising with the coordination team about what specific roles are required for recruitment.
- Be the first point of contact for any questions volunteers have before they arrive, including sending them all relevant information to plan their stay and arrival.
- Ensuring, alongside coordinators, that key induction documents and policies are kept up to date.
- Maintaining accurate records in spreadsheets regarding volunteer information (allergies, emergency contacts etc.)
- Ensuring that the correct briefings and inductions are arranged and carried out with new volunteers – either by being present or ensuring they are carried out by other coordinators.
- Attending team meetings and coordination meetings on a weekly basis.
- Arranging and carrying out 1:1 check-ins with all volunteers (after the first few weeks of volunteering and after that monthly). Check-ins and Exit interviews are divided amongst all coordinators.
- Arrange and conduct exit chats before the departure of volunteers.
- Be the first point of contact for any emotional or well-being issues during volunteers’ stay.
- Participate in shifts in the centre 2 days a week so there is a consistent presence within the organisation.
- Provide incident debriefs where necessary (to be discussed in coordination meetings).
- Report any incidents that cause concern relating to volunteer welfare as early as possible; pass on feedback about issues volunteers have raised (anonymously where required); maintain strict confidentiality about what is discussed in welfare check-ins.
- Act as a representative for the volunteers’ welfare within the coordination team.
- Excellent communication skills.
- Friendly and approachable character.
- Able to work well independently and take initiative.
- Flexibility in the working environment.
- Team player.
- Fluency in English and strong written communication skills.
- A developed understanding of boundaries.
- Experience in a similar role.
- Experience in working with people on the move/refugees or in a similar field of working with vulnerable people.
- Experience working closely with community members.
- An understanding of the ongoing situation for people-on-the-move in Europe, especially at the borders.
- Experience providing well-being support on a group or 1:1 basis.
- Driver’s licence and ability to drive a manual van preferred.
What we can offer:
- A unique, practical learning experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.
- A monthly stipend of €500.
- The opportunity to work in a diverse team with European volunteers and members of the community we are serving.
If you are interested please send an email with your CV (including at least two references) and a motivation letter to firstname.lastname@example.org