Recruiting Volunteer Coordinator


WAVE is looking for a volunteer coordinator to begin as soon as possible – ideally by May 2024. The role is based in Thessaloniki, Northern Greece, and it requires you to recruit and onboard enough volunteers to ensure operational capacity is fulfilled; and to be the focal point for volunteers’ emotional support and well-being while offering guidance during their time with WAVE. This role is part-time.

Start Date: May 2024. There will be an initial handover period of 2 weeks which will be unpaid.

Minimum commitment: 6 months, part-time.

Key responsibilities:

  • Managing the volunteer email inbox.
  • Maintaining an up-to-date profile with Indigo and being their main point of contact for recruitment.
  • Carrying out telephone interviews to determine if potential volunteers are a good match and then responding accordingly.
  • Liaising with the coordination team about the specific roles required for recruitment.
  • Be the first point of contact for any questions volunteers have before they arrive, including sending them all relevant information to plan their stay and arrival.
  • Ensuring, alongside the other coordinators, that key induction documents and policies are kept up to date. 
  • Maintaining accurate records in a spreadsheet regarding volunteer information (allergies, emergency contacts, etc.) on the shared drive.
  • Ensuring that the correct briefings and inductions are arranged and carried out with new volunteers – either by conducting them yourself or delegating to the other coordinators.
  • Attending team meetings and coordination meetings each week.
  • Arranging and carrying out 1:1 check-ins with all volunteers (after the first week or two of volunteering and after that monthly). Check-ins and exit interviews are divided amongst all coordinators. 
  • Arrange and conduct exit interviews prior to the departure of volunteers.
  • Be the first point of contact for any emotional or well-being issues during volunteers’ stay.
  • Participate in shifts in the centre 2/3 days a week so you have a consistent presence in the community space. 
  • Provide incident debriefs and reports where necessary (to be discussed in coordination meetings).
  • Report any incidents that cause concern relating to volunteer welfare as early as possible; pass on feedback about issues volunteers have raised (anonymously where required). 
  • Demonstrate a strong understanding of and commitment to confidentiality when engaging with the team whilst adhering to safeguarding policies where confidentiality may impact the safety of the community, volunteers, or Wave.
  • Act as a representative for the volunteers’ welfare within the coordination team.


  • Excellent communication skills.
  • Friendly and approachable character.
  • Able to work well independently and take initiative.
  • Flexibility in the working environment.
  • Team player.
  • Fluency in English and strong written communication skills.
  • A developed understanding of boundaries.


  • Experience in a similar role.
  • Experience working with people-on-the-move/refugees or in a similar field of working with vulnerable people.
  • Experience working closely with community members.
  • An understanding of the ongoing situation for people-on-the-move in Europe, especially at the borders.
  • Experience providing wellbeing support in a group or on a 1:1 basis.
  • Driver’s license and ability to drive a manual van preferred.

What we can offer:

  • A unique, practical learning experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.
  • A monthly stipend of €500.
  • The opportunity to work in a diverse team with European volunteers and members of the community we are serving

    If you are interested please send an email with your CV (including
    two references) and a cover letter to

    Deadline for applicants: 30th April 2024

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