Recruiting Volunteer Coordinator

VOLUNTEER COORDINATOR ROLE DESCRIPTION

WAVE is looking for a volunteer coordinator to begin as soon as possible – ideally by May 2024. The role is based in Thessaloniki, Northern Greece, and it requires you to recruit and onboard enough volunteers to ensure operational capacity is fulfilled; and to be the focal point for volunteers’ emotional support and well-being while offering guidance during their time with WAVE. This role is part-time.

Start Date: May 2024. There will be an initial handover period of 2 weeks which will be unpaid.

Minimum commitment: 6 months, part-time.

Key responsibilities:

• Managing the volunteer email inbox.
• Maintaining an up-to-date profile with Indigo and being their main point of contact for recruitment.
• Carrying out telephone interviews to determine if potential volunteers are a good match and then responding accordingly.
• Liaising with the coordination team about the specific roles required for recruitment.
• Be the first point of contact for any questions volunteers have before they arrive, including sending them all relevant information to plan their stay and arrival.
• Ensuring, alongside the other coordinators, that key induction documents and policies are kept up to date. 
• Maintaining accurate records in a spreadsheet regarding volunteer information (allergies, emergency contacts, etc.) on the shared drive.
• Ensuring that the correct briefings and inductions are arranged and carried out with new volunteers – either by conducting them yourself or delegating to the other coordinators.
• Attending team meetings and coordination meetings each week.
• Arranging and carrying out 1:1 check-ins with all volunteers (after the first week or two of volunteering and after that monthly). Check-ins and exit interviews are divided amongst all coordinators. 
• Arrange and conduct exit interviews prior to the departure of volunteers.
• Be the first point of contact for any emotional or well-being issues during volunteers’ stay.
• Participate in shifts in the centre 2/3 days a week so you have a consistent presence in the community space. 
• Provide incident debriefs and reports where necessary (to be discussed in coordination meetings).
• Report any incidents that cause concern relating to volunteer welfare as early as possible; pass on feedback about issues volunteers have raised (anonymously where required). 
• Demonstrate a strong understanding of and commitment to confidentiality when engaging with the team whilst adhering to safeguarding policies where confidentiality may impact the safety of the community, volunteers, or Wave.
• Act as a representative for the volunteers’ welfare within the coordination team.

Requirements:

• Excellent communication skills.
• Friendly and approachable character.
• Able to work well independently and take initiative.
• Flexibility in the working environment.
• Team player.
• Fluency in English and strong written communication skills.
• A developed understanding of boundaries.

Desired:

• Experience in a similar role.
• Experience working with people-on-the-move/refugees or in a similar field of working with vulnerable people.
• Experience working closely with community members.
• An understanding of the ongoing situation for people-on-the-move in Europe, especially at the borders.
• Experience providing wellbeing support in a group or on a 1:1 basis.
• Driver’s license and ability to drive a manual van preferred.

What we can offer:

• A unique, practical learning experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.
• A monthly stipend of €500.
• The opportunity to work in a diverse team with European volunteers and members of the community we are serving
  
  If you are interested please send an email with your CV (including two references) and a cover letter to info@wave-thessaloniki.com

  Deadline for applicants: 30th April 2024