Recruiting Operations Coordinator

ABOUT THE ROLE

WAVE is looking for an operations coordinator to begin induction in June and take over in July. The role is based in Thessaloniki, Northern Greece and will require you to be present in the centre four days a week (in addition to one office day) to ensure the smooth running of operations in the centre and serve as the focal point of contact for both volunteers and beneficiaries regarding work in the centre. There may be occasions where flexibility is necessary. Additionally, your responsibilities will also include regularly reviewing all operational-related policies and guidelines in collaborating with the other coordinators to ensure proper implementation at the centre. Another significant responsibility will be managing food-related tasks, including maintaining hygiene standards and providing support with cooking. This is a full-time role.

Start Date: June 2023. There will be an initial handover period of 4 weeks which will be unfunded.

Minimum commitment: 6 months, full-time.

Key responsibilities:

• Distribution procedures and security protocols
• Scheduling of volunteers
• Team planning (together with the Volunteer Coordinator)
• Maintaining all operations in the centre.
• Be the first point of contact for any questions volunteers have in the centre and especially ensure guidance on food-related questions during their stay with WAVE.
• Be the first point of contact for questions about our operations for other NGOs in the area
• Ensuring, alongside coordinators, that operational guidelines and policies as well as security protocols are kept up to date.
• Ensuring a smooth run of operations in the centre and being available for questions at any point
• Attending team meetings and coordination meetings on a weekly basis.
• Arranging and carrying out 1:1 check-ins with all volunteers (after the first few weeks of volunteering and after that monthly). Check-ins and Exit interviews are divided amongst all coordinators.
• Participate in shifts in the centre 4-5 days a week to have a consistent presence within the organisation.
• Provide incident debriefs where necessary (to be discussed in coordination meetings).
• Report any incidents that cause concern relating to operational problems as early as possible; pass on feedback about issues
• Act as a representative for the volunteers in the centre within the coordination team.

Requirements:

• Excellent communication and organisational skills
• Friendly and approachable character.
• Ability to work well together in a team and take initiative.
• Flexibility in the working environment.
• Experience in gastronomy and a passion for food and cooking
• Fluency in English and strong written communication skills.
• A developed understanding of conflict handling and boundaries.

Desired:

• Experience in a similar role.
• Other language skills in French, Arabic or Farsi.
• Experience in a professional kitchen
• Experience working with people on the move/refugees or in a similar field of working with vulnerable people.
• Experience working closely with community members.
• An understanding of the ongoing situation for people-on-the-move in Europe, especially at the borders.
• Experience providing well-being support on a group or 1:1 basis.
• Driver’s licence and ability to drive a manual van preferred.

What we can offer:

• A unique, practical learning experience working in a non-hierarchical, grassroots organisation providing direct aid to people-on-the-move.
• A monthly stipend of €500.
• The opportunity to work in a diverse team with European volunteers and members of the community we are serving.
• Exchange with other NGOs in the area
• Regular external training  (eg. digital security)

If you are interested please send an email with your CV (including at least two references) and a motivation letter to info@wave-thessaloniki.com